Internet section on the initial Status page? Is it only WiFi devices that don't connect? If you have done a factory reset then that clears all the configured settings. See Restore factory settings / Reset using button . The network has been running successfully all be it with minor issues for almost three years. _________________________________________________________________________________. Are there any wires connected to back of faceplate of master socket? The third (BT openreach) engineer arrived this morning. Wireless routers do have a WLAN or Wi-Fi Led. Find out how we're doing this. You have a full proper connection to the BB & the Net. In total I’ve received three different error messages over the course of today when trying to fix it. Took a quick phone call to get sorted now up and running. You will have to co through the setup process to get it connected back to the main network/router. This will tell us at which stage EE have got to.Does the phone work? Hi @Hmac, thanks for the update and glad to know it's all sorted out. The wifi options shows the Ext as available with maximum signal, but when I try to connect it comes up with "No Internet Connection". Hopefully that means on Monday when it arrives the issue should be fixed. Check if you have enabled Automatic IP Addressing in Wireless Lan Network in Network and Sharing Centre in Control Panel. then I was getting that connection reset error message and now it’s saying the connection isn’t private. How do they run the cityfibre cables to the house? The phone has a dial tone and is working correctly. Keeping the UK connected is our main priority. In network settings on the pc is says there’s a network connection but again no programs requiring internet will launch and webpages won’t load. I’ve got a computer connected on Ethernet which also doesn’t work but it is slightly different to mobile devices. Can an Ethernet'ed device connect?What does it say in the Currently Connected Devices section on the initial Status page? @peterwest How are things coming along with your connection now Peter? I’ve just carried out the hard reboot then hard reset and I’m now getting a different error message when trying to open a web page from my pc. Took a quick phone call to get sorted now up and running. An error message saying a secure connection to the server could not be established is displayed which makes me think it’s a problem on EE’s side. This is the case loading webpages on my pc and phone. How do I do that? Have you rebooted the PC you are running from? Phone EE for a replacement. Try a hard reboot & a hard factory reset rather than using the menus. BR500 VPN Currently Experiencing Intermittent Connectivity Issues. Hard Reset = pushing a pin in Reset hole for a few secs while powered on. This shouldn't make any diff but might be worth a try ... Reboot the router & try plugging it into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Most routers have a single light dedicated solely to the status of the internet connection. Mine is up and running now. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Getting fed up of disappointing service from Vodafone when they advertise as being the best. As a result she’s sent a new one which she’s assured me will be correctly provisioned. Other phones, gadgets, tablets and wearables, Click here for the most up to date information on our response to coronavirus, Can't get through to EE about u/s broadband. 2. Same here. When the DSL or WAN light cannot be established, you will see a Red Light at the DSL/WAN … if anyone can provide any advice or possible fixes it would be greatly appreciated as we have been without broadband for over two weeks now and it just feels like the issue is getting passed around instead of being solved. Have you access to a diff router you can try? I rang vodafone who discovered that the router was not registered on their system. If you have done a factory reset then that clears all the configured settings. initially when trying to open a web page it was saying a secure connection could not be established with the server. Lights all green but no internet connection, Model: EX2700|N300 WiFi Range Extender Essentials Edition, Re: Lights all green but no internet connection, Model: WN3000RPv3|N300 WiFi Range Extender, Model: EX6120|AC1200 Dual Band WiFi Range Extender, WiFi 6 Access Points and devices are the future of WiFi. Please give us a description and we'll help you as best we can. You'll note that I am responding with a different username as I had to set up a new account having experienced problems with my pewe account - I posted about this in another thread. This light will blink slowly and then rapidly before becoming a solid Green (in most cases, depending on your brand this may be different but 70% of modems operate similarly). Office is open but message @Itsme2005, I'm glad you were able to get your router sorted and get yourself connected. After contacting EE again they want to send a third engineer out and I do not see how this will be helpful if the previous one has stated he’s done everything he can on our side. Ok, if you router is showing all the green lights, that doesn't mean that you have a working internet connection. Join the EE Community to ask, answer, learn and share. do I now need to log back into the router and change something? wireless devices connected to the WiFi are displayed successfully in the connected devices section. _________________________________________________________________________________. A third engineer is meant to be coming on Friday so I guess I’ll have to wait until then to see what the next steps are. His tests were completed successfully with no line issues found, with the engineer stating everything on our side is completely fine. Registered in England No 1471587. He is very good with this sort of thing x. Hi @Watkins07. One of these options may help you find the answers you need. There's nowt a sent eng can do for you. © 2020 Vodafone Limited. The next day another engineer came and installed fibre, but there were still problems and we could not get more than a 20Mb sync until all extension sockets were disconnected before it would get to 38Mb sync. Wouldn't accept my password on WPS so have done a manual setup and can connect my iPhone to the extender all lights green but no internet. All the lights are green, in the app it says "connection up and running but in (no connection)". Thank you I really hope so! I do however have another issue that I posted about, and was expecting assitance from a Moderator/Admin but so far has not been addressed. During this stage, your modem will fight amber or green lights on the DSL light LED indicating that is see’s your Internet Providers network. After contacting EE again a second engineer was sent out (BT Openreach) to check the lines to the address and the interchange. The problem was that the serial number for the router they had linked to my account was different to the one they sent me. Have also tried to connect my phone and a PC to the extender with the same response each time.The Light on the top right is also green, to show a devise is connected, but it is not.Only had it 6 months and its been very good up to now. @MarkF - my speeds were consistently low for a couple of days (Friday and Saturday), but then went back to normal (32mB to 36mB). A BT OR eng can't do anything as you BB is running fine, unless he brings an EE router with him which I think is unlikely.
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