When brought to the Tauck tour guide's attention, he promised he would fill out an incident report which never happened. It was obvious to me (after my trip and after reading the other negative reviews here) that the quality of their tours have gone downhill considerably.I'll start with the positives:Planning my trip was seamless. Fantastic vacation! The actual cruise, the staff, the tours, and the places in Europe we visited was fabulous. Contact the business for more information about recent service changes. They should have notified us as soon as they found out and offered another trip. All the hotels were great and the food was outstanding everywhere. $ 5,490 10-days trip. Ms Lawren Farias was our agent. We drank only bottled water. How is this consistent with your philosophy that "our journey be extraordinary" when you have not even meet our basic requirements for sleep comfort? Otherwise, you should save your money and travel on Carnival - since it would be comparable to the Tauck Small Cruise Ship excursion from Spain to Portugal. There is no reason to hold my $1200 "protection" at this time. She arranged a special place and transportation for us to watch the Super Bowl. We were in the 2019 "Cowboy Country" tour. After I found out that they were from a large family from South America and guests with Tauck Tours I apologized. Tauck - You are charging us almost $3,000 a day for this tour and our adult daughter doesn't have a real bed to sleep in for the week. I just filed complaint with BBB. Once they have your money, it becomes your problem. On the last night of our trip, we traveled through thunderstorms and rain poured into our cabin as well as several other cabins on the upper most level of the ship. We did the Hudson Valley tour which started in Montreal and ended in NYC. Buyers beware!!! Tauck provides great tours. 5/5 - Excellent . This is my fourth Tauck trip and I have loved each one. The people we travelled with were interesting and fun. We got sick on the plane, could not sleep or eat making frequent trips to the airplane bathroom. Why would anyone use this company. This is our 4th with Tauck. $ 7,990 10-days trip. Tauck Tours is an outstanding tour company. We were unable to eat and had terrible stomach aches. But they won't help you except in a very minor way. The Tauck tour director was wonderful. Pffb.. I am a 66 year old Disabled Viet Nam War Vet. THEY have a lot of class... unfortunately all LOW class. The answer was doubtful, but they would get back to us. Extremely disappointed and what a rip off! My question why should they keep the difference $3,185 for the trip they canceled.FYI I will be 80 years old- there is no way I will go to Africa next year,BUYER BEWARE. Find another company to entrust your valuable time and hard earned money. The hotel IS a real Hilton. Got a letter days later that no further interaction with Pandas on the trip - ok, that happens. THEY canceled a family tour, then refused to refund the $1200 insurance. we got scammed by another limo company, and realized the morning of our huge event. Book early to get desired dates for popular tours especially cruises.When I travel independently for awhile I miss Tauck's "Tour Nanny" experience and just have to book another one! Included meals range from just tolerable (river boat and Italy) to abundant and delicious (mostly). ", "Well the owner held true to his word refunding my entire cost in having to take a cab home 250.00! Fortunately my fears were allayed once I arrived. People have quit and do not like working there any more. They are absolutely no help and will not refund for the time we spent at the hotel when we could have been visiting the city sites. Coach bus, trains, and boats took us around the terrain of the Italian landscape. Israel Petra tour in May 2019. Because another museum we were supposed to go to had actually CLOSED FOR THE SEASON the day before we got there. We will never travel with Tauck again, nor will we recommend Tauck to anyone. I booked a land tour and was told it was fully refundable until final payment. In addition, Tauck charged us the most premium rate for this cabin although it was the same cabin as the lower two levels (although we paid almost $2000 for the same room - that leaked).
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